Frequently Asked Questions
1. How does Zac Painting work?
After putting in a few details through our online calculator, one of our experienced managers will get in touch with you to confirm the requirements of the job. After receiving your confirmation, we will allocate one of the most suitable professional for your job. We can start painting the next day. After the job is finished we will check your satisfaction and send you the payment details.
2. How can you price my order without seeing the property?
We’ve worked with lots of homes and apartments across Australia, so we have a good sense of standard room sizes. That said, during our phone chat, it would really help if you could let us know if you have any rooms or areas that are much bigger than usual. If you're not sure, you can think about how your place compares to your friends’ or parents’ homes. This info helps our project managers give you the most accurate quote right from the start—so there are no surprises later on, just a smooth and transparent experience.
3. How do you ensure a good quality finish?
Your satisfaction is our top priority. We work exclusively with professional partners recommended by our previous customers, and our quotes are designed for high-quality, long-lasting results. We take and have a strict policy of only cooperating with professionals. Each quote includes thorough preparation: before the start of the project, walls are cleaned, imperfections are filled, and an undercoat is applied to ensure an even and durable finish.
4. When and how do I pay?
After putting in a few details through our online calculator, one of our experienced managers will get in touch with you to confirm the requirements of the job. After receiving your confirmation, we will allocate one of the most suitable professional for your job. We can start painting the next day. After the job is finished we will check your satisfaction and send you the payment details.
5. What’s included in Basic, Essential, Premium, Prestige and New Builds packages?
After putting in a few details through our online calculator, one of our experienced managers will get in touch with you to confirm the requirements of the job. After receiving your confirmation, we will allocate one of the most suitable professional for your job. We can start painting the next day. After the job is finished we will check your satisfaction and send you the payment details.
6. When are you available to start the project?
We offer fast and flexible scheduling for all painting projects, with next-day availability and instant online quotes. Whether it's a single room or an entire property, you can rely on us to provide prompt and reliable painting services.
7. If there is something that I am not satisfied with, can it be fixed?
There will be a project manager assigned to your job from the beginning to the very end. In case you have any questions or find shortcomings in the work, please contact your assigned project manager who will help mediate between yourself and the professional in order to solve the issue. We pride ourselves in providing the best quality and therefore highly value your feedback.
8. Does the professional have to come for an examination before the job starts?
We want to save both your and the professional's time and with our profound experience, there is no need for examinations anymore. Based on our experience we can price most of the requirements over the phone. In case you have a specific requirement, please send us photos and we can provide the price within a few minutes.
9. What if I need to paint something very specific or uncommon?
If you have something additional you need painted and it is not included in the online calculator (eg. a staircase, the exterior) please write it in notes and send us photos on zac@painterzac.pro